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RSS Subscribe Network Outage at Auckland Peering Exchange (APE)
Posted on 28/07/11 05:29PM

This announcement only applies to clients on our Corporate and Business class hosting plans.

At 11:20AM our providers started experiencing packet loss across the edge of our network causing connectivity issues.

Upon further inspection, it was determined that the outage was linked to a network failure at Citylink (who operate the Auckland Peering Exchange) – the issue was was causing connections at the peering exchange to reset continuously. This affected multiple ISPs including our own providers.

A manual failover was then initiated, but due to the nature of the issue, connectivity was still impacted for some clients as their ISP’s networks converged (updated routes). The effects of the issue lasted for approximately 20 minutes.

The problems persisted for longer than they normally would do due to the nature of the failure. As Citylink was intermittently available it meant they were not bypassed completely, and it took manual intervention to recover. This sort of thing can happen for time-to-time, but thankfully it is rare.

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