Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

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All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Incident Report on the Power Outage at Datacentre on the 4/02/2014
Posted on 07/02/14 05:00PM

At approximately 11:20AM NZ Time on the 4/02/2014, there was a major electrical surge into the datacentre where all of our CPanel servers are stored. This resulted in the datacentre losing power for approximately 2 seconds.  As this is a normal concern for our industry, our upstream providers have both UPS and generator backups to mitigate any potential effect to clients, and we've never had any issues previously.  The facility has gone on strictly UPS power many times, both for our quarterly/yearly testing, as well as regular power surges. 

This issue however, proved to be much more problematic, because there was also surge that occurred after, which took out multiple redundant/diverse path breakers in the datacentre.  This resulted in a full scale blackout at the datacentre.  By 11:21AM NZ Time, utility power was restored.  Our upstream providers have UPS systems with multiple battery cabinets to give clean conditioned power to the servers, network equipment, and the like. The breakers however kept on tripping, rendering the UPS system, and multiple battery cabinets useless.  Our providers have the capability to take the UPS system out of the loop, with both internal bypass panels and external maintenance bypass panels.  They purposely built it that way with the utmost redundancy in mind, but they didn't feel comfortable running on just utility or generator power, having just had a major full scale power outage into the datacentre facility.  Our provider therefore immediately had their vendors brought in to assess the situation and the best course of action. 

By 12:15PM NZT, our providers had 98% of the systems back online.  They lost a major aggregation switch due to this issue, among a bunch of other switches, but have backups of everything, so our network operations team also had to restore backup images to backup switches on the routing/network side of our operation as well.  By 12:45PM NZT 99% of the systems were fully functional.  Given everything that happened, it was amazing to get just about everything back up in less than 2 hours.


The datacentre ontinued to be on generator/utility power before one of our UPS vendors at 6:30PM NZT switched the UPS systems back in line.  All members of the datacentre team were onsite with full hands on deck during this outage.  The network has been going strong ever since, and we sincerely apologize for any issues that any client(s) had. All websites we fully restored within a couple of hours of the power incident occurring, and secondary services such as CPanel access, were restored not long after that.  We always strive to provide each and every one of you with the highest levels of redundancy, coupled with the highest levels of support in New Zealand. This is backed up by the fact that this is the first type of event like this since we started in 2001. We do believe we are providing some of the best quality web hosting for the New Zealand market. However ultimately we are here to provide a platform of stability, and it failed for over 1 hour.   Freak incidents can and will unfortunately occur,  but our providers were fully prepared for this power issue, (even though it was essentially outside of anyones control), having backups of servers, switches, raid card, system administrators, network engineers, everything needed to resolve this problem as fast as humanly possible. 

We do not take this type of issue lightly, and our upstream providers are working with their vendors to see what other steps we can take to make sure something like this never happens again.  I'd like to personally thank all of our clients who tried to the best of their abilities to stay calm as we pushed out updates the whole time throughout this event on our Network Status page, as well as replying personally to emails whilst it was being fixed.

RSS Subscribe Wellington Anniversary Day - Monday 20/01/2014
Posted on 19/01/14 04:56PM

Monday the 20th January is a Public Holiday in Wellington, where our main office is located. We will be observing this public holiday, so our main office will be closed on Monday. However we will still be offering limited reduced support on monday, but responses will take longer than normal. Please note that the servers will be continued to be monitored as normal in case any server issues occur. If you need urgent support during this public holiday, please fill in our emergency support form.

RSS Subscribe Auckland Webmail server rebooted
Posted on 15/01/14 01:47PM

Date: 15/01/2014 - 10.15-10.25am

Services affected: Webmail service
Issue: The Webmail server was rebooted briefly and this may have affected some customers. All services are now fully functional. We apologise for any inconvenience caused.


RSS Subscribe Merry Xmas 2013 from the Lounge Network
Posted on 10/12/13 02:47PM

We would like wish all our clients a Merry Xmas and Happy New Year. We would also like to extend our warmest thanks for your support throughout the year.

Another year has flown by. During 2013 we have made heaps of changes and updates throughout the year, with many of the older servers have been completely replaced with brand new ones, and the hosting infrastructure has been increased to cope with future increased demand. Next year there are some major updates coming too, so please keep an eye on our website, and/or subscribe to our RSS feeds.

Our main office will be closed between the 23rd December until the 8th January. We will be offering limited support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.

We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.

Merry Christmas

Kind Regards

The Team @ Lounge Network.

RSS Subscribe Incident Report: November Mail Issues on the Auckland Mail Cluster
Posted on 06/12/13 04:04PM

If you are a user of our Auckland based Email system, you may have noticed over the past few weeks there were a few extended periods of poor performance including an inability to connect to the mailserver to download email during peak times on certain days while emergency maintenance was being carried out. This affected approximately half of users using that network.

First and foremost, we would like to apologise for this. We use this platform ourselves, so we know how much of a disruption it is to business and communications. Secondly, we am happy to say as of last week the issues behind this extended poor performance have been fully resolved and you can now expect mail to be back to normal. This issue was limited to our mail platform and had no impact on web sites, servers or other services.

So what happened?

On the 12th of November, one of our three mail storage zones experienced hardware failure. This is not uncommon in itself, however upon replacing the hardware our providers found the devices file system was corrupted. Turning a simple issue into a significant event. They attempted to recover the data; however a decision was made that it would be less disruptive to fail over to the redundant mail storage. They proceeded to fail over and your mail service was restored with some disruption during the day. The initial issue was resolved relatively quickly on the 12th.

To restore full redundancy, they then then needed to replicate your data back onto the repaired storage, a process that took until Tuesday last week due to the immense amount of data that cleints store in tehir email accounts these days. Unfortunately this is what has caused slow performance over the ensuing weeks. Our priority has always been to ensure data integrity, in this case it means we focused on data-replication at the cost of performance. If our providers did it the other way around, there was a risk of data loss. One of the Engineers has written a technical overview with more specific details which you can view on our Lounge Network Blog.

Looking forward, our providers are going to ensure redundancy can be restored much more quickly and painlessly, as the past two weeks have not been acceptable by our very high standards, and it is the first time in our 12 years of operation, that a problem has taken that amount of time to be fully completed.

 Again, we sincerely apologise for any disruption caused. 

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RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.

RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM


We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.

RSS Subscribe Auckland Network Outage 22/07 - Incident Report
Posted on 22/07/16 10:17AM

There was a brief outage of approximately 45 minute at the Auckland Datacentre this morning. As it was a fault with the datacentre and our Upstream providers network, it was a fault that affected many other providers. This outage only affected clients on this network, and none of our Cpanel based customers. 
At 9:05am, our upstream providers automated alerting system notified of an issue with their core network and their engineers began investigating.   
A switch in the datacentres network was identified as causing a routing issue across the platform; once identified, the switch was removed and the availability of the network was restored.  
All services were restored and systems back online by 9.50am. These types of issues are rare, but can happen with our upstream providers network if there is a hardware failure with a key piece of the network.
Thank you for your patience, we apologize for the inconvenience caused.

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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.

Linux Server Network Cluster

Currently there are no reported issues on this server network.

Windows Servers

Currently there are no reported issues on this server network.

Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.

Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


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