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RSS Subscribe Telecom / Xtra ISP users, and sending email issues.
Posted on 13/01/11 06:20PM

We have had several clients (those that use CPanel), who have had trouble recently sending emails through their email client software (eg MS Outlook). All these clients appear to be using our servers SMTP server for sending their emails, instead of their ISPs outgoing mail server. All these clients appear to use Telecom / Xtra as their ISP. It appears telecom have made recent changes on their network, that maybe causing this problem. We do know that they can block port 25, which is the normal outgoing mailserver port, therefore all CPanel clients should be using port 26 or port 8025 in their outgoing mailserver settings.

If you are a telecom user, please send your emails via telecoms / xtras SMTP server, and that will fix the problem.

All Telecom / Xtra cusomters also must authenticate their domain based email address with Telecom Xtra if you haven't already done so. Instructions for doing this can be found at http://tinyurl.com/yahooxtrasmtp
If you have any problems sending email via Telecom Xtras SMTP server please contact Telecom Xtra at 0800 110 050, and they will be able to help you set up the above settings for your domain based email address.

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RSS Subscribe MySQL upgrade for CPanel users
Posted on 12/01/11 08:30AM

Our providers will be pushing all CPanel servers from MySQL 5.0.X to MySQL 5.1.X. This is scheduled

While these updates take a bit of time to complete, they should not affect any scripts, and expected downtime should be under 5mins. Our providers have tested this and rolled out to 2 servers already and had no issue.

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RSS Subscribe PHP 5.2 upgrade Wednesday morning
Posted on 10/01/11 05:20PM

PHP 5.2 will be upgraded to the latest version this Wednesday for our Corporate and Business plan hosting clients.

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