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RSS Subscribe Email on the Albany Network - RESOLVED
Posted on 28/06/11 03:59PM

== Update 5PM ==

Mail service was restored just after 4PM. The last of the queue messages are being delivered now and we expect that to complete in the next 5 minutes.

Over the course of the last couple of months our providers have been building and testing a new mail storage platform designed to address the scalability problems with the previous platform. This is largely due to more clients storing a lot more email on the servers than they used to, as well as clients checking a downloading their email more regularly, including through mobile devices. This all puts more load on the email servers. The final transfer to the new platform was being tested in preparation to do the migration next week. Unfortunately, this outage has occurred before our providers had the opportunity to migrate.

The new platform is expected to eliminate the intermittent IMAP connection problem that has been occurring and allow our providers to scale the platform without future performance issues.

Again, we apologise for the impact this outage has had. We look forward to providing you a much stabler mail service in the near future.


=============

Previous announcement:

We apologise for the continued downtime with the email service. Our providers have outlined the issue and what they are doing about it below.

File system errors were reported on one of our providers mail stores. To prevent potential data loss they chose to do a file system check immediately. All incoming mail is being queued while this happens, but no mail can be downloaded. The amount of mail on the email storage means the file system check is taking an extraordinarily long time. We expect the file system check will be complete before 5PM at which time the queued mail will be delivered and available for download.



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RSS Subscribe Delay in receiving emails/authentication problems on Albany Server cluster
Posted on 28/06/11 11:10AM

Services impacted: Email incoming services only. Only clients on our Albany hosting cluster are affected.

Our providers are experiencing a mail queue and at the same rate, there is an authentication problem that they are working on. Some of our email that is sent to us, is also being affected so we may not be able to reply to some emails until this is fixed.

None of your emails will be lost, they are in our queue and will be delivered as soon as our upstream providers fix the problem on their end.

We apologise for any inconvenience caused.

Update: Our providers anticipate approximately one and half hour to resolve this problem. They have decided to do a file system check on the file server that looks after the emails in our cluster. We do apologise for this inconvenient time, however, in the light of things, we had to do the file system check to avoid any data loss.

Update: 1:20pm:
Due to the large amount of data on the drives our providers anticipate a further one and a half hours for the file check to finish. We sincerely do apologise for the delay, but it is important this is carried out.

Update: 3pm:
Our providers estimate a further 2 hours to complete the disk check process and system restoration.
We apologise for the old ETA given earlier, as the process is taking our providers a lot longer than they initially estimated, due to the number of files on the servers.


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RSS Subscribe Christchurch Earthquake and minor changes
Posted on 14/06/11 04:55PM

Christchurch has been hit by another major earthquake aftershock, measuring 6.3 on the Richter scale. None of our services have been affected by this earthquake in anyway.

We did still have a very small number of services still hosted in Christchurch region. Due to the uncertainty of the earthquakes, and how long they will continue, we have now moved all of these remaining services to our Auckland datacentre. The earthquakes do cause potential power and connectivity disruptions, so we want to minimise this risk.

The reliability of domain and hosting services that we provide to our clients is at utmost importance to us, and we want to minimise any potential disruption to our clients.

We wish our Christchurch clients all the best in these difficult times.

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RSS Subscribe iSERVE/ORCON Email outage
Posted on 27/05/11 12:41PM

- UPDATE - 1:45pm This issue has now been resolved. Email may be delayed as it clears the backlog.

There is currently an email outage on the iSERVE/Orcon network that is causing connection problems for incoming emails. Engineers are currently working on this.

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RSS Subscribe Emails getting delayed on NZ Albany server network
Posted on 26/05/11 05:12PM

Services affected: Email

Some of our users are currently experiencing an error with receiving emails. Basically, the emails are being received by the mail cluster, yet they are getting delayed due to an internal connection problem. Our providers system administrators are forwarding the stored mail to the corresponding email accounts, and are also resolving the core issue. We appreciate your patience during this matter.

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RSS Subscribe Routing problem on NZ Albany servers
Posted on 26/05/11 09:20AM

Details
Routing problem affecting web and mail services

Update: 09.50am:
Our providers have a temporary fix in place for this routing problem. We are using one of our other providers for the traffic.

Server: Albany Network Servers

Date: 26/05/2011 - 09.16am
Services affected: Web and Email access
Issue: There seems to be a routing issue that is affecting some of our clients access to their websites and emails. Our providers system administrators are looking into this and trying to isolate the source of the issue. We will provide further information, when we have an update.

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RSS Subscribe SMTP Security issue
Posted on 23/05/11 05:36PM

Some clients may have received emails from us, regarding changes to the SMTP servers for the server they are on.

Unfortunately, a security issue has been identified with the way our providers SMTP Server handles SMTP authentication. The issue could potentially lead to a server compromise, so they will be disabling certain functionality as a workaround in order to protect it.

To ensure continued SMTP service, please change the SMTP authentication options in your email client (eg Microsoft Outlook) so that it uses plain text passwords over SSL rather than MD5.


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RSS Subscribe Registering domain names under the correct name.
Posted on 29/04/11 06:56PM

If you are a web designer/developer, or are someone who is registering a domain name on behalf of someone else, you must enter the name and details of the person / entity that intends using the domain name, in the 'registrants' field. You mustn't enter your own details as the registrant. We have come across several domains that have been registered under the name of the web developer, instead of the company that was using it. In many cases the web designer has disappeared, creating a major problem for the company who thought the domain was registered under their name.

Registering a domain in your own name instead of the correct person/entity that intends to use the domain, will create problems down the track, as at some stage both you and the correct person/entity will need to complete a domain name change of ownership form, where we do charge an administration fee.

Therefore please always enter the correct registrants details in the registrants section. If you are a web designer and want us to send you future domain renewal notices, you just need to enter your details in the 'Administrative' details for the domain. Domain renewal reminders will go to the administrative email address. Only the final domain renewal reminder will go to the registrants email address, but as long as you renew the domain as soon as you receive the first reminder, they will not receive that email.

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