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RSS Subscribe COMPLETED - Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 06:36PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.



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RSS Subscribe Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 04:55PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.

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This message only applies to clients on our Premium unmetered hosting plans. 


A critical issue with the Auckland based shared mail platform has been identified. In order to correct this and ensure the consistency of customer data, emergency maintenance will be undertaken by our upstream providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013)

At this time, an estimated duration for this work is not available.



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RSS Subscribe Scheduled Maintenance: Webmail software patches
Posted on 12/06/13 01:45PM

Our providers have scheduled the installation of the latest Atmail software patches on Thursday, 13/06/2013, early morning. The patches address mainly bug fixes and improvements.

Start Time: 13/06/2013 00:00 NZST
End Time: 13/06/2013 00:30 NZST



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RSS Subscribe Problem with Vodafone / ihugs Email servers
Posted on 10/06/13 10:17AM

We have had a few clients contact us in the last few days about problems receiving emails that have been sent from Vodafones / ihugs mail servers. The person sending them the emails instead received a email bounceback to say that their email had been rejected as junkmail, because it had been listed on several realtime blacklists (RBLs). These clients have also contacted Vodafone, but vodafone staff denied the problem was with them. We can assure clients that the problem is definitely with Vodafone, as they are responsible for keeping their IPs clean and getting any RBL blacklistings removed when they do occur.



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RSS Subscribe Database failover tomorrow morning on Albany network
Posted on 23/05/13 02:41PM

Between 6AM and 6:30AM tomorrow the datacentre will failover the MySQL 5.5 service between nodes in the database cluster. No downtime is expected.



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RSS Subscribe Urgent SAN storage Maintenance is being carried tonight 23/05/2013
Posted on 23/05/13 01:11PM

Urgent maintenance is being carried out on the SAN while the datacentre techs upgrade the firmware between 00:00 and 06:00 (6am) on 24/05/2013.

Impact:

Due to the redundant nature of the SAN they do not expect any service unavailability during this time, however there may be a brief period of up to 5 minutes where our services are unavailable. As a precaution wthe datacentre have scheduled it for the early hours of the morning and will have multiple engineers on standby in case of any unforeseen issues.



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RSS Subscribe Emergency SAN storage Maintenance Tonight (22/05/2013)
Posted on 22/05/13 05:34PM

 

The datacentre are carrying out Emergency SAN storage Maintenance between the hours of 00:00 and 03:00 on 23/05/2013.

Impact: During this time, there is likely to be a period of up to 10 minutes where you will experience poor performance.

We sincerely apologize for the inconvenience caused, and thank you for your understanding.



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RSS Subscribe Urgent Maintenance: Parts Replacement on Storage Array on Albany Network
Posted on 16/05/13 10:20PM

Following the outage on Wednesday on the Albany Network, urgent maintenance is being carried out on the affected Storage Array, while the datacentre techs replace certain components marked as faulty between 12am and 6am on 17/05/2013 (overnight tonight). This will allow the network to restore full redundancy.

 

Impact: 
Due to the redundant nature of the networks SAN, our providers do not expect any service unavailability during this time. Volumes currently active on the problematic controller will be failed over to the other controller, to help further mitigate against a possible impact.
 
As a precaution the datacentre have scheduled it for the early hours of the morning and they will have multiple engineers on standby in case of any unforeseen issues.


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