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RSS Subscribe DDoS Attack July 15th 2013
Posted on 16/07/13 02:37PM

For clients hosted in our Auckland datacentre, you may have noticed yesterday that there was a significant network degradation from 3:45pm until 4:55pm, causing most services to be unreachable.

Whilst our upstream providers are still investigating the issue at this stage it appears one of the platforms at the datacentre was attacked by a significant DDoS (Distributed Denial of Service) attack. This saturated the border routers, making this network inaccessible, affecting other providers too.

Service was restored just before 5pm as our providers mitigated the attack, however customers may have noticed another brief outage at 5:50 as they worked on our border routers.

We sincerely apologise for any disruption caused by this DDoS attack. Whilst our providers still working through analysing this attack, please rest assured that they will be taking steps to enhance our ability to mitigate such events more quickly in the future. 



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RSS Subscribe WordPress 3.5.2 Maintenance and Security Release
Posted on 27/06/13 02:42PM

Wordpress has recently released a new security update, 3.5.2. As we have a lot of wordpress users on our NZ servers, we are letting clients know about this update as a coutesy. 

We would recommend clients update their websites as soon as they are able to, with the new software. If you have a developer administering your website for you, please contact your developer to update the website for you. Please also always make sure you make a full site and database backup before doing a wordpress update just incase the update goes wrong.  More information can be found at http://wordpress.org/news/2013/06/wordpress-3-5-2/



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RSS Subscribe COMPLETED - Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 06:36PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.



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RSS Subscribe Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 04:55PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.

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This message only applies to clients on our Premium unmetered hosting plans. 


A critical issue with the Auckland based shared mail platform has been identified. In order to correct this and ensure the consistency of customer data, emergency maintenance will be undertaken by our upstream providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013)

At this time, an estimated duration for this work is not available.



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RSS Subscribe Scheduled Maintenance: Webmail software patches
Posted on 12/06/13 01:45PM

Our providers have scheduled the installation of the latest Atmail software patches on Thursday, 13/06/2013, early morning. The patches address mainly bug fixes and improvements.

Start Time: 13/06/2013 00:00 NZST
End Time: 13/06/2013 00:30 NZST



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RSS Subscribe Problem with Vodafone / ihugs Email servers
Posted on 10/06/13 10:17AM

We have had a few clients contact us in the last few days about problems receiving emails that have been sent from Vodafones / ihugs mail servers. The person sending them the emails instead received a email bounceback to say that their email had been rejected as junkmail, because it had been listed on several realtime blacklists (RBLs). These clients have also contacted Vodafone, but vodafone staff denied the problem was with them. We can assure clients that the problem is definitely with Vodafone, as they are responsible for keeping their IPs clean and getting any RBL blacklistings removed when they do occur.



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RSS Subscribe Database failover tomorrow morning on Albany network
Posted on 23/05/13 02:41PM

Between 6AM and 6:30AM tomorrow the datacentre will failover the MySQL 5.5 service between nodes in the database cluster. No downtime is expected.



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RSS Subscribe Urgent SAN storage Maintenance is being carried tonight 23/05/2013
Posted on 23/05/13 01:11PM

Urgent maintenance is being carried out on the SAN while the datacentre techs upgrade the firmware between 00:00 and 06:00 (6am) on 24/05/2013.

Impact:

Due to the redundant nature of the SAN they do not expect any service unavailability during this time, however there may be a brief period of up to 5 minutes where our services are unavailable. As a precaution wthe datacentre have scheduled it for the early hours of the morning and will have multiple engineers on standby in case of any unforeseen issues.



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