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RSS Subscribe E-Mail Outage on Albany Server Cluster - Incident Report
Posted on 29/06/11 03:07PM

As you may be aware yesterday we had an extended outage on our e-mail platform on the Albany Server cluster that prevented the downloading of messages from around 11am until 4pm.

We would like to apologise for any disruption this caused to you, and take this opportunity to explain what happened and what our providers are doing to prevent this issue recurring.


Around 11am our providers started receiving file system errors on one of the mail stores. To reduce any risk of data loss and further disruption they elected to run a file system check, however due to the quantity of data stored this took a number of hours during which time mail was unavailable to download.
We would like to stress that during this time all email was queued for delivery, and no mail was lost or 'bounced'. Effectively the outage was just your ability to download those emails, it didn't affect the receiving of those emails to the servers.

The timing of this outage was unfortunate as our providers have been working hard on a replacement for the mail storage platform which is in the final stages of testing. Our new system is designed to prevent such issues and ensure we can continue to rapidly expand our mail capacity as demand grows. You can look forward to this platform being implemented within the next couple of weeks.

This project also includes a major update to our Webmail system (preview the latest version of www.atmail.com/webmail-client/), which we believe is one of the best webmail applications available. The project will also include the installation of new Cisco Ironport Appliances; which will provide a new layer of security for your Inbox, including much improved spam filtering, malware and virus defense. All round this will provide a big step forward in the quality and features of our email service

Again we apologise for any impact this outage may have had, rest assured we are working hard to prevent this type of incident in the future.

Kind Regards



Support @ Lounge Network



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